🔁 Return & Refund Policy
1. Overview
At Pickora, we want you to be fully satisfied with your purchase.
If you are not happy with your order, we’re here to help.
2. Return Eligibility
We accept returns under the following conditions:
- Item must be requested within 30 days of delivery
- Item must be unused, unworn, and in original packaging
- Proof of purchase is required
❌ We do not accept returns on:
- Sale or clearance items (if applicable)
- Gift cards
- Personalized or custom-made items
3. How to Request a Return
To initiate a return, please contact us at:
Please include:
- Order number
- Reason for return
- Product photos (if damaged or defective)
We will respond within 1–3 business days.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refund will be issued to your original payment method
- Processing time: 5–10 business days
Shipping fees are non-refundable (if applicable).
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank (may take additional time)
If you still have not received your refund, please contact us.
6. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us immediately.
We will offer:
- A replacement, or
- A full refund
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@pickora.com.
8. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
9. Contact Us
If you have any questions about returns or refunds: